jaya9 aps Privacy Policy
When you use jaya9 aps, we handle your personal information with due care. This policy describes what information is collected, why it is collected, and how it is kept secure.
Table of Contents
Overview
jaya9 aps is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy explains what information we collect from you while you use our website, mobile application, and related services, how that information is processed, and what steps we take to protect your privacy.
Full details about jaya9 aps's operations, values, and services are available on our About Us page. By using our platform, you agree to the terms of this policy. If you disagree with any part of this policy, we ask that you refrain from using our services.
Data Collection
jaya9 aps collects user information in several ways. This information is essential for providing secure services, verifying accounts, and processing financial transactions.
2.1 Registration and Account Information
- Full name, date of birth, and national identity card details
- Mobile number and email address
- User-chosen username and password (stored in encrypted form)
- Permanent address and contact details
2.2 Financial Transaction Information
- Deposit and withdrawal history and amounts
- Details of the payment method used — such as bKash, Nagad, Rocket, Upay, or bank transfer
- Transaction date, time, and reference number
2.3 Technical Information
- IP address and device identity (Device ID)
- Browser type, operating system, and language settings
- Login time, session duration, and session logs
- In-app navigation activity and click data
2.4 Gaming Activity Information
- Play history, bet amounts, and results
- Details of bonus and promotion usage
- Game preferences and session length
Purpose of Data Use
Collected information is used only for specific purposes. jaya9 aps never uses your information unnecessarily or outside the bounds of this policy.
- Ensuring account registration, identity verification, and secure login management
- Processing deposits, withdrawal requests, and other financial transactions
- Correctly applying eligible bonuses and promotions to your account
- Preventing fraud, money laundering, and cyberattacks
- Providing customer support — resolving issues via live chat or email
- Technical improvement of the platform and refinement of the user experience
- Identifying unusual play patterns as part of the responsible gaming policy
- Sending relevant promotional messages based on your prior consent
Data Retention
jaya9 aps retains your personal information only for as long as necessary to meet legal obligations, provide services, and resolve financial disputes.
Retention Period
- Active accounts: All information is retained for as long as the account remains active.
- Closed accounts: Financial records are retained for a defined period even after an account is closed.
- Transaction history: Kept in long-term archives in accordance with financial regulatory requirements.
- Technical logs: System logs are kept for a limited time, then securely deleted.
Sharing Data with Third Parties
jaya9 aps never sells your personal information or provides it to third parties for commercial purposes. Limited data sharing may occur in the specific circumstances described below:
5.1 Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete deposit and withdrawal processes. This information is used solely to complete transactions.
5.2 Game Providers and Technology Partners
Software from various game studios is used to run slots, live casino, and sports betting services. These providers may access limited data to maintain the quality of their services, but they are not permitted to use this information independently.
5.3 Legal Obligations
jaya9 aps may be legally required to share information with relevant authorities in response to court orders, government directives, or investigations related to anti-money laundering.
Cookies and Tracking Technologies
The jaya9 aps website and app use various types of cookies and similar technologies. These help the platform function correctly and improve the user experience.
Types of Cookies
- Essential cookies: These are necessary for keeping login sessions active, verifying security tokens, and remembering language preferences. Disabling these cookies will prevent the site from functioning correctly.
- Analytics cookies: Used to understand which pages are visited most and where technical issues occur, so the platform can be improved.
- Functionality cookies: Used to remember your preferences, theme settings, and other personalised experiences.
Non-essential cookies can be disabled from your browser settings, though doing so may limit some services.
Your Rights
Every user registered on the jaya9 aps platform holds certain fundamental rights regarding their personal information.
- Right to access: You may request a complete list of the personal information stored in your account.
- Right to rectification: You have the right to request correction of inaccurate or outdated information.
- Right to erasure: You may request deletion of information that falls outside legal obligations.
- Right to restrict processing: You may object to the use of your information for specific purposes.
- Right to data portability: You may request a structured copy of your data.
- Right to withdraw consent: You may withdraw consent previously given at any time, though this will not affect processing that has already taken place.
To exercise these rights or to learn more, please contact our support team. Further information on this subject is available on our FAQ page.
Security Measures
jaya9 aps follows industry-standard technologies and practices to protect your information. Each of our systems undergoes regular security reviews.
- SSL encryption: All data transmissions are encrypted using SSL/TLS technology so that no third party can intercept any information.
- Password hashing: Your password is never stored as plain text — it is converted using a one-way hashing method.
- OTP verification: An additional layer of security is provided through mobile OTP verification at login and for important transactions.
- Secure Server: Your information is stored in protected data centers, where strict measures are in place to prevent unauthorized access.
- Real-Time Monitoring: The system is monitored 24 hours a day to automatically detect suspicious activity and keep accounts secure.
Protection of Minors
jaya9 aps is a platform intended only for individuals aged 21 or above. We do not knowingly collect information from any minor.
Age is verified at the time of registration. If a person registers using a false age and this is later detected, that account is immediately closed and the associated information is securely deleted.
Further guidance and support information regarding the protection of minors can be found on our Responsible Gaming page.
Changes to the Policy
This privacy policy may be updated from time to time due to legal changes, the addition of new technology, or expansion of services. For any significant changes, we take the following steps:
- The "Last Updated" date at the top of the page is changed
- A notification of important changes is sent to the registered email address or mobile number
- A notification about the updated policy is displayed after logging in to the platform
Continued use of the platform after changes are made will be taken as your acceptance of the new policy. You are encouraged to check this page regularly. To learn about all terms related to us, please read the Terms & Conditions page.
Contact
For any questions or complaints regarding this privacy policy, or for any requests related to your data, you may contact the jaya9 aps support team.
Available 24 hours a day, 7 days a week. Support is available in Bengali and English.
Write to us by email for any privacy-related matter: